Active is educating workers at Slovak post

I still hesitate if I should use the services of the ex "state" companies in Slovakia. I somehow still have feeling that I bother those people who are working there but on the other hand I usualy go there, because they are cheaper.
So I decided to send the new issue of the Transit via "old" Slovak Post. After the first experience I was somehow expecting that the miss working there will have some problems with the state Faroe Islands (but I can understand I also had it). So I went there and put an envelope in front of her.
She: I suggest to send it with First class otherwise it can take one month to ship it to Iceland
Me: Excuse me I want to send it to Faroe Islands not to Iceland
She: aha, sorry. So it will be uff 27 eur.
(just so you know, Slovak post has 3 country categories when it comes to prices- Czech republic, Europe and Other world and I somehow assumed that 27 euro is too much).
Me: Hm, sorry but Faroe islands are still in Europe.
She: Really? I never heard of it, then it is 13 euro.
Me (thinking, very ironicaly): ah that´s difference of "just"14 euro.

Why some people think that it is a shame to ask....